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FAQ

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How do Lotus e-cigs work?

Lotus electronic cigarettes consist of 3 components: a battery, an atomizer and a nicotine cartridge. When a person takes a drag the atomizer and the light on the tip is powered on by the battery. The atomizer heats the air drawn into the electronic device to a high enough temperature that it vaporizes the liquid nicotine solution. The vapor is then inhaled into the mouth and lungs fully simulating the smoking experience and satisfying the craving smokers seek.

The simulated "smoke" is actually just water vapor that evaporates in a few seconds and leaves no lingering odor.

What is the smoke that is released?

The simulated "smoke" is simply the vaporized contents of the nicotine cartridge. This smoke is water vapour that evaporates into the air within seconds and leaves virtually no odor. There are no additional / unwanted chemicals produced in the vaporization process because there is no chemical reaction or combustion taking place as with regular cigarettes.

How long do Lotus e-cigs last?

If stored in a cool dry place, shelf averages ~24 months from purchase date.

Do Lotus e-cigs smell?

The odor from Lotus electronic cigarettes is barely noticeable and is completely unlike the odor from traditional cigarettes. Traditional cigars and cigarettes create lingering smells in rooms and cars that is difficult if not impossible to eliminate.

Can i smoke Lotus e-cigs anywhere?

Since electronic cigarettes are non-flammable, non combustible, contain no tobacco and emit no secondhand smoke, it is not a form of smoking that would be prohibited under typical anti-smoking laws.

Many people use electronic cigarettes without issues or complaints in restaurants, bars, airports, airplanes, the workplace, and many other locations where traditional tobacco smoking is discouraged or prohibited.

Can i use Lotus e-cigs if i'm pregnant?

Electronic cigarettes should NOT be used by anyone who is pregnant, nursing or has ther serious health concerns without first consulting the advice of a physician.

Are Lotus e-cigs healthier then traditional cigarettes?

Manufacturers and suppliers of electronic cigarettes technically are not permitted to market electronic cigarettes as healthy or healthier than regular cigarettes. You must look at the facts currently available about electronic cigarettes and regular tobacco cigarettes and form your own opinion until testing and research has been conducted to offer any proof that electronic cigarettes are healthier.

Do Lotus e-cigs taste better then traditional cigarettes?

Lotus electronic cigarettes are offered in tobacco and menthol flavors that taste similar to light cigarettes and cigars but are smoother and less harsh. Lotus e-cigs are also offered in apple, strawberry, blueberry, vanilla, and, coffee flavors that you may prefer to tobacco and menthol flavors.

Are there any other healthy concerns I should be aware of?

Electronic cigarettes should only be used by committed smokers age 21 years and older, not by nonsmokers or by children, pregnant women, women breast feeding, or persons with or at risk of heart disease, high blood pressure, diabetes, or taking medicine for depression or asthma. Consult a physician if you experience nicotine misuse symptoms such as nausea, vomiting, dizziness, diarrhea, weakness or rapid heartbeat. If you smoke tobacco products, you are encouraged to stop.

Keep electronic cigarette products out of the reach of children and pets. Ingestion of the certain pieces can present a choking hazard and ingestion of the non-vaporized concentrated ingredients in the cartridges can be poisonous. The electronic cigarette is not a smoking cessation product nor is it an approved nicotine replacement therapy and is not to be used as such.

What are the advantages of smoking Lotus e-cigs?

- Closely simulates smoking and still delivers nicotine
- Can be used in non-smoking areas
- Free of harmful tar, carcinogenic substances and combustion gases present in regular cigarettes
- Lower cost

What Shipping methods do you use?

All orders are shipped via USPS or UPS. Please allow 1-3 business days for orders to ship.

All orders are shipped from Boise, Idaho.

How much is Shipping?

Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen.

Once a package leaves our warehouse, we are no longer responsible for the package. Unfortunately, we cannot guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.

Express and Overnight Shipping:

We understand that our customers need products from us quickly. In order to accommodate this, we offer UPS priority options. These options only apply to domestic shipping.

If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.

Tracking Orders:

Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are sent to the email address provided at checkout once the order ships. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well. Please note, USPS tracking information may not show up for up to 48 hours. Often times, your package may not be scanned at every stopping point, but that does not mean it was not picked up or on the way – please be patient!

* lotusvaping.com is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.

If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will definitely do our best to fix any mistakes that we have made, but we must be notified in a timely manner.

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