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FAQ

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What is e-liquid?

E-liquid is basically made up of propylene glycol, vegetable glycerin, flavoring, and may also contain nicotine. This e-liquid is placed into a tank or directly dripped onto a coil. The liquid is then vaporized into an aerosol that can be inhaled. As there are varying strengths of nicotine added to e-liquid, this can also change how much throat burn one could experience due to vaping if one was to inhale the aerosol.

What is nicotine salt?

Nicotine salts are salts consisting of nicotine and an acid. This makes the nicotine more bio-available. This being said, the hit is going to be much harsher and you don't need to vape as much. Also with the nature of nicotine salts it's not advised to sub-ohm with nicotine salts.

What is sub ohming or sub ohm?

Sub-ohming is the term used in vaping to describe a coil that is built to be below 1.0 ohms of resistance. The lower resistance means better cloud production as well as better flavor production. The trade off is that you can sometimes have a hotter vape, which some consumers are not used to.

Does e-liquid smell?

The odor from eliquids tend to be mild, but if you vape enough you could cause a very strong smell in a closed room. Please don't vape in a non-ventilated area.

Can I vape anywhere?

Vaping is regulated like a tobacco product, so don't vape where tobacco isn't allowed.

Also as legislation changes periodically regarding vaping, you should keep apprised of what rules are in place for vaping in your area.

Can I vape if I'm pregnant?

Vaping should NOT be used by anyone who is pregnant, nursing or has other serious health concerns without first consulting the advice of a physician.

Are external batteries dangerous in vaping?

As with all things proper research is necessary. While external batteries can be utilized safely, improper usage can cause problems like venting. When getting a new tank or new coil, be sure to find out what the ohm rating is as well as the suggested wattage. Make sure your battery or batteries can handle that particular coil/tank build.

How much is Shipping?

Shipping charges are calculated during checkout based on the estimated weight of the order but actual shipping charges could vary depending on products and options chosen.

Once a package leaves our warehouse, we are no longer responsible for the package. Unfortunately, we cannot guarantee shipping times or dates. It is the customer's responsibility to track their package and be aware of when it may be delivered.

Express and Overnight Shipping:

We understand that our customers need products from us quickly. In order to accommodate this, we offer UPS priority options. These options only apply to domestic shipping.

If your package was damaged during shipping you must contact us within 24 hours of delivery so that we can immediately file a claim with the shipper. It is also important that you hold onto any remnants of the packaging or products that were damaged as well as the packing slip that was included in the shipment so that evidence of the damage and proof of contents can be provided to the shipper if needed.

Tracking Orders:

Orders are processed and shipped Monday through Friday with the exception of holidays. Tracking numbers are sent to the email address provided at checkout once the order ships. Depending on your email's spam filter settings, tracking numbers may arrive in your spam folder, so please check there as well. Please note, USPS tracking information may not show up for up to 48 hours. Often times, your package may not be scanned at every stopping point, but that does not mean it was not picked up or on the way – please be patient!

* lotusvaping.com is not responsible for orders that are placed incorrectly. We reserve the right to refuse returns or exchanges of products on orders that were filled and shipped correctly. If you have questions or are unsure regarding a product or it's function or compatibility please contact us before placing your order. We are more than willing to provide further product description, clear up any confusion, or provide advice about the products we sell.

If your order is received and contains incorrect items or is missing items, then you must notify us within 24 hours of receipt of the package. We will definitely do our best to fix any mistakes that we have made, but we must be notified in a timely manner.

Anything I should expect from delivery?

Orders upon delivery will require an adult signature.

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